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	<title>People &#124; Design &#124; Technology &#187; mobile TV</title>
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		<title>Misusing market research in assessing the demand for new services</title>
		<link>http://www.peopledesigntechnology.com/misusing-market-research-in-assessing-the-demand-for-new-services/</link>
		<comments>http://www.peopledesigntechnology.com/misusing-market-research-in-assessing-the-demand-for-new-services/#comments</comments>
		<pubDate>Mon, 23 Mar 2009 16:41:26 +0000</pubDate>
		<dc:creator>Lee Wright</dc:creator>
				<category><![CDATA[Consumer behavior]]></category>
		<category><![CDATA[Market research]]></category>
		<category><![CDATA[Mobile applications]]></category>
		<category><![CDATA[New product/service introduction]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Working with industry analysts]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[Accenture]]></category>
		<category><![CDATA[Fierce Mobile Content]]></category>
		<category><![CDATA[mobile TV]]></category>
		<category><![CDATA[mobile video]]></category>

		<guid isPermaLink="false">http://www.peopledesigntechnology.com/?p=48</guid>
		<description><![CDATA[In response to an article reporting the findings of a recent global study by Accenture in which it was claimed that consumer market research showed &#8220;. . . 54 percent indicating their don&#8217;t want or need mobile video services:&#8221;

&#8220;This is a great example of research that is not helpful in making investment and partnering decisions, [...]]]></description>
			<content:encoded><![CDATA[<div class="content">In response to an <a title="Read the article." href="http://www.fiercemobilecontent.com/story/fifty-four-percent-say-they-dont-want-or-need-mobile-video/2009-03-23" target="_blank">article</a> reporting the findings of a recent global study by Accenture in which it was claimed that consumer market research showed &#8220;. . . 54 percent indicating their don&#8217;t want or need mobile video services:&#8221;</div>
<div class="content">
<p><p style="padding-left: 30px;">&#8220;This is a great example of research that is not helpful in making investment and partnering decisions, and this outcome could have been predicted before the study went to the field.</p>
<p style="padding-left: 30px;">&#8220;Instead of asking consumers the questions in the study, try this simple thought experiment:</p>
<blockquote>
<ul>
<li>What percentage of the population watches one or more TV shows regularly?</li>
</ul>
</blockquote>
<blockquote>
<ul>
<li>Are there live events that caused people to seek out live TV wherever they were?  It&#8217;s easy to think of several, including the OJ chase, 9-11, the flight that landed in the Hudson, many major sports championships, and the inauguration.</li>
</ul>
</blockquote>
<p style="padding-left: 30px;">&#8220;The question isn&#8217;t, &#8216;Do you want mobile video?&#8217;  Instead, it&#8217;s, &#8216;If you heard that [name of event] was being broadcast <em>right now</em>, would you be interested in seeing a live broadcast?  [If yes,] Where would you go to watch it?  If you also had the option of watching it right here right now using a high resolution color screen handset that you already owned with a plan that you already had, how likely would you be to pull it out of your pocket or purse and watch it now?&#8217;</p>
<p style="padding-left: 30px;">&#8220;The challenge for the industry isn&#8217;t whether or not people want it or will use it once it&#8217;s mainstream, but rather developing the enabling infrastructure and identifying the business model that supports the reliable, affordable, easy-to-use delivery of live video.&#8221;</p>
<p>A later comment from another reader pointed out that the <a title="Read this article on their site." href="http://www.fiercemobilecontent.com/story/march-madness-demand-traffic-56-percent/2009-03-23" target="_blank">article</a> immediately following this one proved the point that compelling live video content will pull people to mobile video, reporting this finding:</p>
<p style="padding-left: 30px;">&#8220;More than 2.7 million unique visitors checked out digital coverage of Thursday&#8217;s opening round of the 2009 NCAA Division I Men&#8217;s Basketball Championship according to CBSSports.com, which adds that traffic increased 56 percent over last year&#8217;s first-day total. Perhaps even more notable, CBSSports.com reports that its new NCAA March Madness on Demand <a href="http://www.fiercemobilecontent.com/story/march-madness-live-video-comes-iphone/2009-03-12?utm_medium=rss&amp;utm_source=rss&amp;cmp-id=OTC-RSS-FMC0">iPhone application</a>, which provides sports live streaming tournament video to iPhone and iPod touch devices, topped the paid application rankings in Apple&#8217;s App Store.&#8221;</p>
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