Category Archives: Management challenges

“The responsibility for this company to be successful is not just with the C.E.O. It’s them.”

Three firms, each once dominant in their industry, are attempting to transform their operations and culture, and while it won’t be clear for a few years whether or not they will succeed, it is fascinating and instructive (and sometimes painful) to watch:

Microsoft, where a long-time, hard-charging number two has taken the reins from the man [...]

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The Federal Office of Science and Technology Policy heads off to battle

Like all large, long-lived organizations that believe they are immune from the brutal force with which technology and innovation reshape the world, the government, and especially the Federal government, struggles to understand whether they should do anything, and if so what, in leveraging the web and sharing information broadly.
(Note: The private sector is replete with [...]

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Of rubber boots and TV knobs

Today’s Wall Street Journal reported on consolidation in LCD manufacturing with the agreement of Innolux Display Corp. to buy Chi Mei Optoelectronics, both of Taiwan, in a $5.3 billion stock deal.
Innolux was founded six years ago by Terry Gou, who also founded and is chairman of Hon Hai Precision Industry, the world’s largest ( by [...]

Also posted in Industry evolution, Leadership and innovation, New product/service introduction | 1 Comment

The company – customer disconnect

A recent survey (link to slides) sponsored by PowerReviews, a company that provides a product review service, is another reminder of the disconnect between companies and their customers.
The surprising finding, as shown in the first chart below: Not the importance of reviews or the popularity of social media–Facebook, Twitter, and the like–but the very low [...]

Also posted in Channels, Consumer behavior, Leadership and innovation, Marketing, New product/service introduction, Social media | Tagged , , | Leave a comment

Thinking like your customers when designing site navigation

Much has been written about designing website navigation, but Organize.com does an especially good job of showing the kind of helpful navigation that results when you think like your customers.
By understanding that there are different types of customers that will be looking for things in different ways, the designers have created navigation that gives buyers [...]

Also posted in Channels, Consumer behavior, Marketing, Mobile applications, Retail stores, Site design, The IDEA Process, The competition between the Web and bricks and mortar stores, The economy, Uncategorized, Working with industry analysts, iPhone | Tagged , , , , , | Leave a comment

Success in recessionary times

The landscape today is filled with an abundance of me-too start-ups. How many of these will be missed when they’re washed out by the recession?
In every downturn there are a few, however, with smart, committed teams that have found a niche and have an up-close, living, breathing understanding of the critical needs of their target [...]

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Buying in a post-store world

The web is the store—marketplace, really—and the search engine is the interface, right?
It wasn’t always this way, and it’s instructive to consider the underlying forces that drove this and the role of some of the Web’s largest companies in this evolution.
Buyer behavior today
Here’s the way in which I buy most things, which I imagine is [...]

Also posted in Channels, Consumer behavior, Mobile applications, Retail stores, The competition between the Web and bricks and mortar stores, The economy, Uncategorized | Tagged , , | 1 Comment