Author Archives: Lee Wright

“The responsibility for this company to be successful is not just with the C.E.O. It’s them.”

Three firms, each once dominant in their industry, are attempting to transform their operations and culture, and while it won’t be clear for a few years whether or not they will succeed, it is fascinating and instructive (and sometimes painful) to watch:

Microsoft, where a long-time, hard-charging number two has taken the reins from the man [...]

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The Federal Office of Science and Technology Policy heads off to battle

Like all large, long-lived organizations that believe they are immune from the brutal force with which technology and innovation reshape the world, the government, and especially the Federal government, struggles to understand whether they should do anything, and if so what, in leveraging the web and sharing information broadly.
(Note: The private sector is replete with [...]

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“Sounds difficult. Let’s try it.”

Startup Weekend Boston was a great reminder of  . . .

the ability of interested individuals to self-organize

the way in which small groups of creative individuals can rapidly iterate, going from idea to fleshed-out concept in short order

the passion and commitment that fuels people to work late into Saturday night and then be up and at [...]

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The new new thing

In the echo chamber that is the web, a reassuring voice is never far away.

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Of rubber boots and TV knobs

Today’s Wall Street Journal reported on consolidation in LCD manufacturing with the agreement of Innolux Display Corp. to buy Chi Mei Optoelectronics, both of Taiwan, in a $5.3 billion stock deal.
Innolux was founded six years ago by Terry Gou, who also founded and is chairman of Hon Hai Precision Industry, the world’s largest ( by [...]

Posted in Industry evolution, Leadership and innovation, Management challenges, New product/service introduction | 1 Comment

A bridge too late

Verizon Wireless confirmed that they’re going to stop selling their “Hub” home phone product.
When the Hub was launched nine months ago, their press release claimed . . .
Only Verizon Wireless can launch a new touch screen home phone system designed to replace old-style home phones with a souped-up home communications system, bridging wireline and wireless [...]

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The company – customer disconnect

A recent survey (link to slides) sponsored by PowerReviews, a company that provides a product review service, is another reminder of the disconnect between companies and their customers.
The surprising finding, as shown in the first chart below: Not the importance of reviews or the popularity of social media–Facebook, Twitter, and the like–but the very low [...]

Posted in Channels, Consumer behavior, Leadership and innovation, Management challenges, Marketing, New product/service introduction, Social media | Tagged , , | Leave a comment

Thinking like your customers when designing site navigation

Much has been written about designing website navigation, but Organize.com does an especially good job of showing the kind of helpful navigation that results when you think like your customers.
By understanding that there are different types of customers that will be looking for things in different ways, the designers have created navigation that gives buyers [...]

Posted in Channels, Consumer behavior, Marketing, Mobile applications, Retail stores, Site design, The IDEA Process, The competition between the Web and bricks and mortar stores, The economy, Uncategorized, Working with industry analysts, iPhone | Tagged , , , , , | Leave a comment

Misunderstanding the impact of technology on newspapers–Post #1,029

Truth be told, you won’t find 1,028 earlier posts here about the impact of technology on newspapers, just one, but the number of posts and articles written on this topic in the last six months is easily ten times that figure.
Nonetheless, the lead editorial in this morning’s Boston Globe is a good example of those [...]

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The impact of technology on the evolution of mass print media

The Boston Globe is only the latest print mass media publication to wrestle with their cost structure—they are currently losing roughly $1,000,000/week—and with every incident, “Whither newspapers?” turns into “Whither journalism?”
This confuses many things, including what is created (a news story) with the means and form of delivery (ink on paper tossed on to my [...]

Posted in Channels, Consumer behavior, Industry evolution | Tagged | 1 Comment