Monthly Archives: September 2009

A bridge too late

By Lee Wright | Published: September 30, 2009

Verizon Wireless confirmed that they’re going to stop selling their “Hub” home phone product.
When the Hub was launched nine months ago, their press release claimed . . .
Only Verizon Wireless can launch a new touch screen home phone system designed to replace old-style home phones with a souped-up home communications system, bridging wireline and wireless [...]

Posted in Consumer behavior, Leadership and innovation, New product/service introduction | Tagged Netflix, smartphones, Verizon | Leave a comment

The company – customer disconnect

By Lee Wright | Published: September 29, 2009

A recent survey (link to slides) sponsored by PowerReviews, a company that provides a product review service, is another reminder of the disconnect between companies and their customers.
The surprising finding, as shown in the first chart below: Not the importance of reviews or the popularity of social media–Facebook, Twitter, and the like–but the very low [...]

Posted in Channels, Consumer behavior, Leadership and innovation, Management challenges, Marketing, New product/service introduction, Social media | Tagged Facebook, PowerReviews, Twitter | Leave a comment

Twitter: leewright
- British troops, bayonets drawn, march onto Boston Common. http://tweetphoto.com/30556328 04:23:20 PM July 03, 2010 from Echofon
- British troops prepare to dock at Long Wharf (in Boston, of course). http://tweetphoto.com/30545287 03:16:07 PM July 03, 2010 from Echofon
- @bostonharborfest Your phone listed in brochure goes to vm, 3 long wharf employees I spoke with had no idea of the event at wharf, no signs 02:49:42 PM July 03, 2010 from Echofon
- News headline: "Nokia dumps Symbian for future N-series smartphones" (My) subhead: "iPhone and Android developers yawn." http://is.gd/d92OB 06:18:00 PM June 29, 2010 from Seesmic
- Apple has achieved with their #iPhone everything @nokia always hoped to do: Complete allegiance to the h/w brand (and none to the carrier). 06:15:24 PM June 29, 2010 from Seesmic
- Interesting post on Smithsonian Commons prototype. Comments about the evolution of curating were of particular interest. http://is.gd/d922Q 06:13:32 PM June 29, 2010 from Seesmic
- Never thought I'd see nightlife in downtown Des Moines. With 100s still out and the weather perfect, why shut down the #dmaf at 10? 03:42:53 AM June 26, 2010 from Echofon
- Jaime Plensa's sculpture. Illuminated at night as Des Moines Art Festival winds down. Excellent show. http://tweetphoto.com/29173428 03:35:55 AM June 26, 2010 from Echofon
- Hey @apple, why doesn't my iTunes store main screen reflect my preferences? No. of albums, movies, TV shows of interest to me: Exactly zero. 07:04:52 AM June 24, 2010 from Seesmic
- Looking forward to meeting with state officials to discuss Iowa's Grant Enterprise Management System tomorrow morning. 04:26:52 AM June 24, 2010 from Seesmic

Monthly Archives: September 2009

A bridge too late

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Twitter: leewright